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MetroNetHost Frequently Asked Questions (FAQs)
FAQ Revised:
Friday 06 August 2004
- 1. General Questions
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- 2. Web
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- 3. Mail
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- 4. Domain Name
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- 5. FTP
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- 6. Troubleshooting
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1. General Questions
- 1.1. What is the
difference between Unix accounts and Windows accounts?
- Unix provides secure and reliable environment perfect
for most of the hosting needs, but sometimes you want
to take advantage of some Windows applications such
as MS Access, ASP scripting. For that you might want
to use NT.
- 1.2. How do I change
my billing information?
- Go to
Billing->Billing Info menu, and
click the Change Billing Info button.
- 1.3. How do I change
my contact information?
- Go to
Acct. Preferences->Contact Info
and edit your contact information.
- 1.4. I forgot my
Miva password, what should I do?
- There is no way to retrieve this password, you will
have to re-install Miva.
Warning: All the data in
the Miva will be lost, including Products, Orders
and other settings.
- 1.5. Can I accept
credit card on my site? Will it be secure?
- Yes, H-Sphere supports secure transaction protocol,
such as SSL.
- 1.6. What is SSL?
- The SSL security protocol provides data encryption,
server authentication, message integrity, and optional
client authentication for a TCP/IP connection. Because
SSL is built into all major browsers and web servers,
simply installing a digital certificate turns on their
SSL capabilities.
- 1.7. I lost my password,
what should I do?
- Go to the control panel site. Click on the link
"forgot your password" right under the login box,
and follow the instructions.
- 1.8. What happens
if I exceed my data transfer limit?
- Any data transfer in excess of plan threshold will
be charged at the end of the billing period.
- 1.9. Can I purchase
additional disk space?
- Additional disk space can be purchased through H-Sphere.
- 1.10. What happens
if I purchase additional products in the middle of
the month?
- Any additional resource purchases will be pro-rated
accordingly. The charge will be calculated based on
the date when the resource was purchase to the end
of the billing cycle.
- 1.11. How do I
open my SiteStudio?
- You need to log into your control panel first, then
click the SiteStudio icon.
2. Web
- 2.1. How do I disable directory
listings?
- To disable directory listing (directory Indexes):
- Log into your control panel.
- Click the Web Options link.
- In the Settings field select Disabled
for the Indexes setting.
- Click Submit.
- Click the Apply link to restart Apache
with the new settings.
3. Mail
- 3.1. I have difficulties in retrieving
mail using Netscape. I can't log into my mail account
because the account user name now takes the form of
the full e-mail address.
- Write mail server login name in the Netscape preferences
with the % character instead of the @ sign, e.g. login:
username%domain.com
- 3.2. How do I pop in to pick
up my virtual domain email?
- Virtual domain users need to use the following format
for thier user name when popping in:
user%virtual_domain_name
Eudora might require the following syntax:
user%virtual_domain_name@pophost
Microsoft clients may take the following syntax:
user@virtual_domain
If you don't include the %virtual_domain_name, vpopmail
will assume it is either a /etc/passwd user or a vpop
user in ~vpopmail/users or configured with "default
domain".
- 3.3. I can't send mail with Outlook
Express. I get a rcpthosts error.
- Before you can send email using your smtp server
you need to set up outlook express to download email
from the same mail server using POP3. When the POP3
box is checked, you can send emails within the next
15-30 minutes.
- 3.4. How do I get FormMail working?
- It's a perl script. You need to add .pl as extention
for CGI. You can find it on the web options page.
4. Domain Name
- 4.1. What is a domain
name?
- Domain names are the familiar, easy to remember
names for computers on the Internet (such as internic.net).
They correspond to a series of numbers (called Internet
Protocol numbers) that serve as routing addresses
on the Internet. Domain names are used generally as
a convenient way of locating information and reaching
others on the Internet.
- 4.2. What does "register
a domain name" mean?
- The Internet domain name system (DNS) consists of
a directory, organized hierarchically, of all the
domain names and their corresponding computers registered
to particular companies and persons using the Internet.
When you register a domain name, it will be associated
with the computer on the Internet you designate during
the period the registration is in effect.
- 4.3. How can I get a domain
name in .com, .net or .org?
- H-Sphere provides an easy way to register .com,
.net or .org domains.
- 4.4. What is involved
in registering a domain name in .com, .net or .org?
- To register a domain name, you will be asked to
provide the registrar you select with the various
contact and technical information that makes up the
registration. H-Sphere will guide you through the
process, and will make it extremely easy. H-Sphere
will automatically contact the registrar, who will
then keep records of the contact information and submit
the technical information to a central directory known
as the "registry." This registry provides other computers
on the Internet the information necessary to send
you e-mail or to find your web site. You will also
be required to enter a registration contract with
the registrar, which sets forth the terms under which
your registration is accepted and will be maintained.
- 4.5. Will my name and
contact information be publicly available?
- Yes. Information about who is responsible for domain
names is publicly available to allow rapid resolution
of technical problems and to permit enforcement of
consumer protection, trademark, and other laws. The
registrar will make this information available to
the public on a "Whois" site.
- 4.6. How long does a domain
name registration last? Can it be renewed?
- H-Sphere provides you with the ability to register
and renew the domain registrations in one-year increments,
with a total registration period limit of ten years.
- 4.7. How much does a domain
name registration name cost?
- The prices vary depending on the plan you select.
- 4.8. How long does it
take to register or transfer a domain name?
- It will take you just a few minutes to register
a domain, but it might not be available on the Internet
for up to 48 hours. This is due to the fact that Internet
DNS databases are updated only once a day, causing
the delay.
- 4.9. Someone else has
registered by company's name as a .com domain name.
What is the process for resolving my complaint?
- All ICANN-accredited registrars follow a uniform
dispute resolution policy. Under that policy, disputes
over entitlement to a domain-name registration are
ordinarily resolved by court litigation between the
parties claiming rights to the registration. Once
the court rules who is entitled to the registration,
the registrar will implement that ruling. In disputes
arising from registrations allegedly made abusively
(such as "cybersquatting" and cyberpiracy"), the uniform
policy provides an expedited administrative procedure
to allow the dispute to be resolved without the cost
and delays often encountered in court litigation.
In these cases, you can invoke the administrative
procedure by filing a complaint with one of the dispute-resolution
service providers listed at http://www.icann.org/udrp/approved-providers.htm.
For more details on the uniform dispute resolution
policy, see http://www.icann.org/udrp/udrp.htm.
- 4.10. What are the rules
for registration of .net and .org names?
- They are the same as for .com. Traditionally, however,
names in .net have been used by organizations involved
in Internet infrastructure activities and .org is
frequently used by not-for-profit organizations.
- 4.11. Are .com, .net,
and .org domain names available for registration on
a global basis?
- Yes. The .com, .net, and .org domains are available
for registration by Internet users across the globe.
ICANN-accredited domain name registrars are also located
in various countries around the world. To view the
InterNIC list of domain name registrars by country,
click here.
- 4.12. I've seen domain
names ending with two-letter combinations, like .uk.
What are the rules for registering in these domains?
- Two letter domains, such as .uk, .de and .jp (for
example), are called country code top level domains
(ccTLDs) and correspond to a country, territory, or
other geographic location. The rules and policies
for registering domain names in the ccTLDs vary significantly
and some are reserved for use by citizens of the corresponding
country. You should check with the registrar offering
ccTLD registration services regarding the specific
terms and conditions for registration. H-Sphere supports
hosting of such domains.
- 4.13. What is a stopgap
domain?
- A stopgap domain allows to create hosting if you
don`t have any domain name. If you register with a
stopgap domain, you will get a domain name like "loginname.u1.your-base-domain".
You can create your own web-site and access it with
either the IP (if the IP is dedicated) or the above
domain name. This kind of domain doesn`t have any
registration records in the DNS.
5. FTP
- 5.1. Anonymous FTP users don't
see the content of my directory.
- Anonymous FTP users can't enter your root directory.
They can enter only the directory you dedicated for
anonymous ftp users.
- 5.2. How come my virtual FTP users
can browse my root directory?
- Your virtual FTP users can have access to more than
one virtual FTP directory, so you need to allow them
to enter the root dir. You can use FTP subaccounts
to restrict their access to only one directory.
6. Troubleshooting
- 6.1. When I'm trying
to connect to my account using FTP, the system doesn't
respond for some time and then logs out with an error.
- Use FTP active mode (disable passive). It is in
your computer's FTP configuration.
- 6.2. I am getting
errors with FrontPage.
- Try switching it off and back on.
- 6.3. My webalizer
doesn't work. What's the problem?
- One possible reason can be that you are approaching
your disk quota. Webalizer needs at least 2 MB unused
disk space to function properly.
- 6.4. The online file
browser shows the zips as compressed files and offers
to decompress them, but fails to do it.
- WebShell can decompress only those files that are
located inside the /usr/local/bin directory. If it's
not there, just create a link.
- 6.5. I get "Failed
to add new resource over the hard credit" message
when I'm trying to create a new resource.
- This means you have reached your Credit Limit. For
example, you've used all your money on your balance
if you pay by check, or your credit card expired/was
broken and failed to be charged. In this case you'll
still be able to run your hosting account (with recurrent
and extra usage payment accrued), but you won't be
able to create any new resource (neither paid nor
free).
- 6.6. ASP is not working,
however the button next to this resource on the Domain
Web Service page is set to ON.
- Check if the *.asp files are not included into SSI
section. It's a common mistake. If you set the *.asp
files to be lauched via SSI library, set ASP to OFF,
delete the *.asp extension from SSI list and then
set ASP to ON again.
- 6.7. My SiteStudio
doesn't work correctly.
- Check with SiteStudio
FAQ.
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